Refund & Return Policy

At Moroccan-Caftan.com, every kaftan is crafted with love, precision, and the hands of Morocco’s finest artisans. We want you to feel 100% confident when you order from us — that’s why we created a return and refund policy that’s clear, fair, and designed to protect your peace of mind.

Our promise is simple: If you’re not delighted with your kaftan, we’ll work with you to make it right.

1. Unused & Unopened Orders – Full Peace of Mind

  • Changed your mind? No problem.

  • Return your kaftan within 5 days of receiving it.

  • If your kaftan is unopened and unused, simply return it.

  • You only cover the return shipping cost.

  • Once we receive and inspect it, we’ll issue a 100% refund.

2. Opened but Unworn – Almost Full Refund

  • If you’ve opened your kaftan to admire it but haven’t worn it, you can still return it.

  • Return your kaftan within 5 days of receiving it.

  • You cover the return shipping cost.

  • After inspection, we refund the full amount minus a small 12% handling fee (to cover restocking and cleaning).

3. Tried On or Lightly Used – Partial Refund

  • If you’ve tried on or gently used the kaftan but it’s still in good condition, you can return it.

  • You cover the return shipping cost.

  • We’ll refund your order minus a 20% fee (to cover cleaning, restocking, and handling).

4. Customized Orders – Final Sale with Care

  • Kaftans that have been customized to your size or preferences (length, waist, sleeves) are non-refundable, as they are tailored just for you.

  • However, your satisfaction matters. If you’re unhappy, reach out to us — we may offer a gift card, store credit, or another solution as a gesture of goodwill.

Important Notes

  • Return shipping costs are the client’s responsibility in all cases (except damaged or defective items).

  • Refunds are processed back to your original payment method within 5–10 business days after inspection.

  • Your kaftan must be returned in its original packaging with all accessories (belt, necklace, etc.).

How to Start a Return

  1. Email our support team at contact@moroccan-caftan.com with your order number.

  2. Receive step-by-step return instructions and the return address.

  3. Send back your kaftan in its original packaging.

  4. Once received and inspected, we’ll confirm your refund.

🌸 Frequently Asked Questions (FAQ)

Q1: Can I exchange for another size or color?
👉 Yes, if the kaftan is unused. You’ll cover the return shipping, and we’ll send your new size/color once we receive the original.

Q2: What if my kaftan arrives damaged?
👉 Rare, but if it happens, contact us within 48 hours with photos. We’ll cover shipping and send a replacement or full refund.

Q3: Do you refund shipping fees?
👉 Shipping fees are non-refundable, but the kaftan price itself is refunded according to the conditions above.

Q4: Can I return a customized kaftan?
👉 Customized kaftans are final sale, but we may offer a gift card or store credit depending on your situation.

Q5: How long until I get my refund?
👉 Refunds are processed within 5–10 business days after your return is inspected.

💎 Our Guarantee to You:
Shopping at Moroccan-Caftan.com means you are supported every step of the way. We treat each return with the same care as we do when handcrafting our kaftans — because your trust is as valuable as our couture.